Customer Help Area

Frequently Asked Questions


    Customer First Steps

    • What is this Website About?

      This website is a Marketplace where you can search, find and reserve all sorts of activities for your leisure time. We call those activities, Sensations, hoping that you will experience them in a outstanding and personal way bringing you to sense sensations that really suit you and you will want to remenber.

      Because no two different people like to live the same way and experience the same things or visit the same places, these Sensations or activities are organized in two diferent segmentations, Lifestyles and Regions or Cities. So, you can search them starting in any of those two segments. Then just follow your senses, and what your heart says.

    • When do I need to Sign Up or Register in the Website?

      You can search trough our available Sensations (or activities) without registering or signing up in the website. However if you want to make a reservation of any of the Sensations you will need to sign up. Onece you have signed up you will be remembered and only need to login thereafter.

      If you have not signed up or logged in, your browser will be remembered (using cookies*) but not you individually. That way you can select your favourite Sensations and go back to them later on without signing up.

      Once you sign up and login using different browsers and/or devices your favourite Sensations will be remembered cross browser/device.

      * You can allways disable the use of cookies in your browser but the Marketplace will not have a correct functionality.

    Reservation and Payment

    • How do I reserve a Sensation?

      In the Sensation information page and after you have gone trough the details and decided you want to experience that Sensation, you click on the button add to plan. A pop-up window will appear where you can select the desired date, the start time, the guide translation language and how many people will attend the Sensation (Adults, Children and Babies). The total price for experiencing the sensation will appear as well as the Reservation Fee (the price you will have to pay now). Just fill in the form and click Add to List.

      Now you will need to Sign Up or Login and you are taken to the Shopping List. In the Shopping List you can find in an Orange Collor the Sensations which reservation were not yet asked for. To make the reservation just press the Orange Button and the contact with the Sensation Provider has just been made. Just wait for the response of the Sensation provider and then you can pay the Reservation Fee. Before you click the orange button you can allways change the details of the Sensation or remove it from the list.

      * The Shopping List serves for you to plan your day by day Sensation Experiencing, so you can find Sensations in other collors too. Black Sensations, Green Sensations and Gray Sensations. The fist are already reserved and paid and waiting for you to experience them. The Second ones are those already reserved but whose Reservation Fee was not paid. The Last ones are those waiting for the confirmation of the Sensation provider so were not yet reserved.

    • How do I pay a Sensation?

      In the website you only pay a Reservation Fee. The rest is paid at the site the Sensation takes place to the Sensation provider.

      You can go to the Under Reservation page and you will see the Sensations that were reserved and are waiting payment, those that are waiting a response from the Sensation provider and those that were rejected by the provider. You can see the day until you have to wait for a reservation confirmation and until when you can pay those already confirmed. When you are ready to pay just click Pay Now or Pay All to pay individually or all Sensations in the list at once and follow the instructions.

      Before you have paid you can allways cancel the Sensation.

    • Why do I need to Insert my Address and VAT Number?

      You need to inser the Address and VAT number fields for invoice purposes. When you pay a Reservation Fee with Holiday Senses we send you an invoice by e-mail. To fill in the invoice correctly we need those fields as well as your name and e-mail address. Our invoice does not substitute the invoice sent by PayPal.

    • What is the difference between the two Payment Methods?

      In the Holiday Senses Marketplace you can select two payment methods, Credit Card payment or your PayPal account. Both payment methods are processed by PayPal, so is very safe to pay with any of the methods. Credit Card payment covers the situations when a customer does not have a PayPal account, but is still processed by PayPal and is safe.

    User Area

    • What is Future Sensations for?

      Future Sensations is where you can find the Sensations with the Reservation Fee paid but not yet experienced. Here you can find them ordered chronologically and you can access the Sensation Voucher you need to present to the Sensation Provider. We advise that you store the Voucher on your devie and/or print it.

    • What is Past Sensations for?

      In Past Sensations you can find the Sensations with the Reservation Fee paid and already experienced. Well, at least with the Sensation date already passed. You can find them ordered chronologically and you can comment on the Sensation. You may find that the Sensation Voucher is already disabled if too many days have passed since the Sensation date. Also comments are only open for two weeks since the date of the first comment.

    • What is Payment Data for?

      Payment data is where you can find all the Payment Fees you have paid in the Holiday Senses Marketplace. Click on "See Details" to access each payment details. You can use these details for example, to ask for a refund if any unpredictable situation occurs.

    • What About User Account?

      In your User Account area you can check and modify your User Profile details, change your Password and inset or modify your Billing Data. You can leave your Billing Data empty, but if you fill it in it will be used in your purchases for invoice purposes, unless you want your invoice to be issued to a different person with or different Address and/or VAT Number.

    • I can no longer access the Voucher

      The Vouchers are only valid from the reservation and purchase until a frew days after the Sensation date. So, if you can no longer access the Sensation Voucher is because it has expired. If, the Sensation provider has flexibility on the date, we advise you to save and/or print the voucher in advance.

    • I can no longer change a Comment

      After you have inserted a comment on a Sensation you have experienced or lived, you have two weeks to change your mind. So, in those two weeks you can modify the comment if you find that is not quite what you feel about it. After that the comment is considered definitive.